FAQs & More



Which company are the packages shipped through?

We ship the packages through USPS, United States Postal Services. Domestic shipping ONLY.


What is the shipping process?

Once your order is placed, please allow 2-3 business days for processing of your order. Please allow 24 hours for tracking information to upload in the system.

 *COVID UPDATE* Please allow up to 5-7 business days for your order to be processed

How long does shipping take?

Products will take approximately 2-7 business days.


What do I do if I am dissatisfied with my product?

If you are dissatisfied with your products, please send an email to Include your name, order number, and description of your dissatisfied products.


What if my Body Butter is melted?

Please see our Shipping Policy.


What is the refund policy?

We provide a refund for a product that you are dissatisfied within 14 days of purchase.


Where is the company located?

We are in Tampa, Florida.


What products are suitable for use on children & babies?

We recommend using our “NAKED” products since they are scent-free (no essential oils or fragrance oils). We recommend speaking with your Primary Care Provider before using any products on children and babies.


Can I add products on to my order once it is completed?

Unfortunately, we are not able to add products to the order once it is completed.


How can I best contact you?

The best way to contact us is via email to or via DM on Instagram @realrichnaturals




 The content and information provided on this website, the blog, videos, pamphlets or other materials (collectively referred to as “Our Site”) are provided by Real Rich Naturals and are for educational purposes only.

Our Body Butter, Body Scrubs, and other products are meant for you and your skin to enjoy. The information provided has been collected from various sources to inform you about the possible benefits of herbs, essential oils, and other natural ingredients.

The information regarding folklore or health-related benefits of certain ingredients is for educational purposes only. While many of the herbs, essential oils and other natural ingredients in our handmade products are believed to have healing properties, the information should never be used to self-medicate or treat any form of physical or mental disease or health problem. We do not recommend the use of these products as a substitute for medical care.

The statements regarding health-related benefits of certain ingredients have not been evaluated by the Food and Drug Administration and are in no way intended and should not be construed as medical advice to diagnose, treat, cure, or prevent any disease or health condition. Never disregard professional medical advice or delay in seeking medical advice because of something you have read on “Our Site.” 

The information provided is never meant to substitute the advice provided by your personal physician or other medical professionals. Do not use the information found on this website to self-diagnose any medical conditions or treat any health problems or diseases. The information provided is not intended to prescribe or be taken as medical advice. If you have or suspect that you have a medical condition, please contact your health care provider immediately.

Please always consult your doctor or qualified health professional should you have any concerns and always consult with your doctor before changing any medications or healing practices.


If you are allergic or sensitive to any of the ingredients in our products, they may cause skin irritation. Even natural ingredients may cause sensitivities. Every person is different, and we cannot guarantee you will not get a reaction or irritation. 

People with severe allergies--please note: If you have severe anaphylactic-type reactions to ANY of the ingredients in ANY of our products, please do not buy our products. We have dedicated product rooms that are kept meticulously clean, but we cannot guarantee against possible cross-contamination of individual ingredients. 

Real Rich Naturals is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt or have sensitive skin, always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.


All product reviews reflect the personal views of our customers and do not imply or represent any claims by Real Rich Naturals. Individual results may vary.

This notice is required by the Federal Food, Drug and Cosmetic Act.

By visiting Our Site, you acknowledge, understand and agree to the Real Rich Naturals Site Terms & Conditions and regulations.